$88M SGD for Southeast Asia’s “Omnichannel” Health Startup Doctor Anywhere

The $88 million SGD (about $65.7 million USD) Series C funding for the healthcare provider Doctor Anywhere, a firm that takes an “omnichannel” approach to medicine, was announced today by Asia Partners and other investors. It included returning investors EDBI, Square Peg, IHH Healthcare, Kamet Capital, and 500 Startups.

Asia Partners co-founder Oliver Rippel and Novo Holdings Equity Asia senior partner Dr. Amit Kakar, both of whom have decades of health care industry expertise, will join the Doctor Anywhere board of directors as part of the round. The firm’s Series C, which it says is one of the largest private rounds raised by a Southeast Asian startup, will help it add new product features and staff.

Dr. Anywhere’s omnichannel approach includes in-person consultations, home visits, medication deliveries, and an in-app marketplace for health and wellness products, as well as online consultations.

Doctor Anywhere was created in 2017 by Lim Wai Mun, a Singaporean with a background in medicine. It now has over 1.5 million users, according to the firm’s website. It is available in Singapore, Malaysia, Thailand, Vietnam, and the Philippines as well as several new tech hubs in Bangalore and Ho Chi Minh City.

Lim wrote in an email that, when he began Doctor Anywhere, there were already successful telemedicine platforms in the United States, the United Kingdom, and China, but the approach was still relatively new in Southeast Asia. Lim started Doctor Anywhere as a hobby because he had older relatives who could not leave their houses for medical care.

“We saw that physical presence is critical to gaining trust with customers, so we began offering home care services and physical clinics immediately,” Lim said. ”

According to Doctor Anywhere’s predictions, the COVID-19 epidemic accelerated the introduction of telehealth services in Southeast Asia by at least five years. Online medical consultations, medication deliveries, and marketplace transactions all gained popularity.

“In the past year, we have more than doubled the size of our network, from around 1,000 providers at the start of 2020 to currently close to 2,500 medical professionals across Southeast Asia,” Lim said.

Doctor Anywhere established an online COVID-19 Medical Advisory Clinic last year to provide on-demand consultations for individuals with suspected symptoms in response to the epidemic. It also launched an online mental wellness program that includes psychologists. According to Lim, demand for mental health services like as insomnia and anxiety has increased.

In the Middle East, there are several telehealth businesses, including WhiteCoat, Speedoc, and Doctor World. Lim said that while Doctor Anywhere wants to stand out by offering new goods quickly in response to consumer inquiries, it also aims for a balance between technology and human touch.”

The cash will be used to expand Doctor Anywhere’s presence in existing markets and into new ones. It will also include developing a user-friendly online-to-offline experience, scaling its IT infrastructure and big data capabilities, and adding new medical specialty modules, among other things.

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